If the item still has all the labels, has not yet been worn or washed and has only been tried on over another pair of panties for hygiene reasons, the item may be exchanged or returned.
It must be sent in its original packaging and condition to the following address:

Lucky Cheeks GmbH
Pfarrer-Scheidt-Str. 22
52156 Monschau
Germany

• The cancellation of the ordered items is possible within 30 days after delivery of the goods.
• The customer bears the direct costs of returning the goods.
• All information about your right of withdrawal can be found here .
• Please email us at info@luckycheeks.com if you would like an exchange .
• For returns outside the EU, please contact us by email at info@luckycheeks.com.
  In order to avoid customs charges again, please provide the necessary additional documents with the packaging. We will send you all the necessary information by email.

The refund will usually be made within 10 working days of receipt and confirmation of your return , using the payment method you chose when purchasing the goods.

Please follow our care instructions so that you can benefit from your item for a long time. In case of a complaint, please contact us by email at: info@luckycheeks.com

• The countries to which we ship are listed here on our homepage.
• If you cannot find your country in this listing, please write to us at info@luckycheeks.com and we will check whether we can include this country in the listing.
• Orders to the UK are only possible via Etsy at https://luckycheeksgstrings.etsy.com .

Delivery to a German packing station is possible as long as all necessary data has been sent to us, such as the packing station number and the postal number; see information at https://www.dhl.de/de/privatkunden/pakete-empfangen/an-einem-abholort-empfangen/packstation/empfangen-packstation.html

Once we have shipped your order, we will send you the tracking number and the corresponding shipping service provider. You can use this data to view the current status of your delivery on the respective websites of the shipping service providers.

Information about our delivery times can be found here .

For countries that are not part of the customs territory of the European Union, customs duties and taxes may apply, which are then borne by the buyer.

Information about shipping costs can be found here .

The outer packaging is kept neutral , the delivery is sent in neutral-colored boxes without a logo .

If you are not at home when delivery is made, the shipping service provider will leave a message informing you of the attempted delivery.
In this notification, the delivery person notes:

• the day on which he will attempt to deliver the goods again or
• that he has handed the package over to a third party in the immediate vicinity (neighbor, caretaker, etc.) against signature or
• indicates the information about the deposit of the package in the distribution center. You can pick up the package there by presenting your ID.

You can track all information about your order and the delivery of your package on the shipping service provider's website using your tracking number.

1. Please note on the delivery note if the package was damaged .
2. Please email info@luckycheeks.com immediately and let us know about your complaint.

Please contact us immediately and send us an email to info@luckycheeks.com .

Yes, it is possible to enter a delivery address that is different from the billing address.

Information about payment methods can be found here .

Final prices vary depending on the recipient country.
This is due to the different regulations on taxes and customs duties, which vary in many places.

• For shipments within the EU VAT area, the prices include individual taxes.
• For shipments outside this area, the net prices are shown, excluding applicable taxes and duties. These are then calculated individually in the respective recipient country.

• Individual customs and tax agreements apply per country.
• Within the VAT area of ​​the European Union , the prices include the VAT of the delivery country.
• Outside the European Union , we calculate net prices because the buyer is responsible for taxes and customs duties in their own country

• The hip circumference is decisive for determining the size of the thongs .
  
  
• The chest circumference is decisive for determining the size of the kimono , as the kimono falls in a wider A-line below the chest.
  
  
• The decisive factor for determining the bikini top is the bra cup and cup size

If a stitch in a seam breaks, it is important to close the stitch immediately by hand. To ensure the elasticity of our ribbons, we sew with a chain stitch. However, the chain stitch has the disadvantage that if one stitch breaks, the entire seam can unravel.

• Ideally hand wash at max. 30 degrees. Under no circumstances should you put it in the dryer or iron it.
• Alternatively, it is also possible to wash the thongs in a separate laundry net at a maximum of 30 degrees on a delicate wash . Under no circumstances should you put it in the dryer or iron it .
• Please do not use fabric softener .

• The kimono should be washed at 30 degrees on a delicate wash in a separate laundry net .
  Please do not put it in the dryer!
  The kimono can be ironed at level 1 for synthetic fabrics .
• Please do not use fabric softener.

Chlorine, salt water and sweat have an aggressive effect on the elastane fibers. Therefore, please rinse the bikini with clean water immediately after wearing it . The bikini should then ideally be washed thoroughly at home by hand . Please do not use fabric softener .
It should be washed in the washing machine at a maximum of 30 degrees on delicates in a separate laundry net . Please do not tumble dry or heat and do not iron .

If it is possible for us, we will be happy to produce it individually for you according to your wishes. We also welcome individual size adjustments and special requests at any time.
Please send an email to info@luckycheeks.com .

The goods are produced exclusively in Germany , in our studio in Monschau.

We only used high-quality materials:

• fine embroidery mostly from Switzerland and Italy ,
• elastic fabrics from Italy ,
• Jewelry from Europe (France, Spain, Italy,…) partly with Swarovski elements .

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There is an unsubscribe link at the end of every newsletter we send. By simply clicking on this link you can cancel your subscription quickly and easily. If you have problems with the unsubscribe link or would prefer to unsubscribe in person, you can also send us an email to info@luckycheeks.com . We will then manually cancel your subscription for you.